They don't reply in person anymore to complaints. These are bundled up into, what they refer to as "tickets", which are sent on to Luke Howard who in turn gets his PA to deal with them. Seems the new buzz words at Windsor house are "pass the buck".
Anger from drivers is now surfacing in the shelters and on the ranks. Drivers are calling for the removal of the head of the PCO, the LTCPR is calling for a complete divorce from TFL with the PCO run by people connected to the licensed taxi trade who know what they are doing.
The formation of the
TOCU squad has proved to be a damp squid, again led by ill informed fast tracked officers, with no knowledge of the Licensed Taxi trade and not much common sense.
Below is a letter published on the
LTDF forum from "
acabbie" to Mary
Dowdye which I think displays the pent up feelings of almost every driver.
Dear Ms.
Dowdye,
It has been a week since I sent you an email asking you various questions pertaining to the “satellite offices” that seem to be appearing all over London on an almost nightly basis since you in your infinite wisdom decided to remove the need for an operator to have formal planning consent to open a private hire (minicab) office. I shall take you lack of response as another indicator of the contemptuous way you view my industry; the much revered best Taxi service in the World.
Your action is costing every licensed London Taxi driver a loss of earnings he can ill afford to lose, it is giving the private hire drivers who I see on a nightly basis touting my work away from me
carte blanche to do as they please. I reiterate my point in case in wasn't salient enough the first time around that the thieves that are touting outside bars and clubs every night of the week will one day commit a rape or murder which I and many of my colleagues will hold you personally responsible for, and for which you can be assured I will take to every media outlet as I see fit.
The level of incompetence at the Public Carriage Office is currently running very high! You don’t seem to have a grasp on the touting epidemic (which is of your own making) in London, your lack of enforcement with the likes of Addison Lee (the rear wipers, signage) and many other private hire operators shows that you have a one sided approach to enforcement; why is it that Addison Lee get given a “period of time” to rectify their faults but as a licensed London Taxi driver if I have an ashtray missing and get caught by your overzealous enforcement officers my taxi is given a stop notice and my vehicle, along with my potential to earn a living is off the road for 24 hours ?
I remember an email I received from Ed Thompson where he stated he just wanted a level playing field for all concerned, a form of taxi and private hire utopia where we as drivers all get along and wave each other cheerily as we pass each other by! Wake up and smell the coffee for crying out loud! We worked our butts off for 3+ years to earn the right to ply for hire and wear the green badge around our necks. Do you and your fellow incompetents really think we are all going to just get along when we see them being given unfair rights by the people who purport to regulate us and who casually turn a blind eye to all their nefarious activities. I would actually question whether you have the right qualifications to hold the position you do. I know under King Newts (Ken Livingstone) administration there was a high level of cronyism and I wonder if that in itself is the reason why the likes of you and Ed Thompson are still in the positions you hold at the
PCO ? One would hope that Boris Johnson and his cohorts eventually wake up and realise that there are a great many of “Kens People” still in high profile positions that seek to do damage to his term in office. After all, the collapse of the London taxi trade and the proliferation of touts on the streets of London would certainly lend itself well to King Newts mayoral attempts in 2012.
I’m interested to know if there is anyone within your corridors of power who A) have ever driven a taxi or worked extensively in the industry and B) Anyone who has a vested interest in the Private hire industry; perhaps a position as director with a leading London private hire firm. I ask this because I can’t see any other reason why you all seem so determined to destroy what is unarguably the best Taxi service in the World but yet seem so keen to protect and encourage a fractured and degenerate private hire industry to flourish.
I openly question your competence to hold the position you do. You have no experience of taxi driving, you have no idea of what it is like seeing your work stolen from you every night of the week with the
PCO’s blessing. You cannot possibly know how it feels to be made to purchase a £35,000 vehicle to do ones job legally when someone can practically do the same job illegally but with blatant disregard for the law and I say again with the blessing of the
PCO in a vehicle perhaps costing many hundreds of pounds! Only last night outside
Jalouse nightclub (Hanover Square, W1: Ask a taxi driver to point it out to you as you no doubt will have difficulty using a map) there was a vehicle parked up touting away to his heart’s content with no rear bumper on his vehicle but it seems that’s fine for you all at the
PCO as he has his green “exempt from committing illegal acts” sticker in his front and rear screen. No doubt had the
PCO enforcement officers actually bothered to get out of bed at 2am and visit the venue they would have pulled me over for having *ornithological deposits on my roof……….a crime considered far worse than driving passengers without insurance by the
PCO.
I shall await a reply, no doubt for speaking my mind and having an opinion I will at some point feel the full wrath of the Public carriage office. My offer remains open to drive you around the City and West End of London to show you directly what we as a trade are being made to suffer every night of the week. I only want to hi-light to you the effect that your actions are having on the livelihood of London Taxi drivers. The ramifications are being felt now and they are going to get
magnitudedly worse; the more this stupid “satellite office” fiasco (and I consider illegal) is allowed to continue the more of a foothold the private hire touts will get in various bars, clubs restaurants and hotels around the City the less work we as Taxi drivers will have and the more protests and demonstrations you will have on your hands, no doubt some drivers may even be pushed to suicide because of mounting bills, falling income! Again, I hope you sleep well at night.
One last point, you may well be considering to tell me to go and become a Private hire driver if my job as a
cabbie is so bad. Guess what ? not on your life! I, unlike many at the
PCO (yourself included it seems) have a pride in my job and in doing the knowledge and a level of professionalism that would never allow me to lower my standards. I am and shall always remain a member of the best Taxi service in the world. I am proud to be a
cabbie and all it stands for and no amount of paper shuffling or pen pushing will change that fact. We may well become a throwback to a bygone age if people like yourself have anything to do with it but my badge and bill will always count for something which seems to becoming increasingly rare in 21st Century London’s transport infrastructure and at the
PCO……….INTEGRITY.
Once again I sign off for now as yours and London’s ever faithful servant.
acabbie..................................................................
Mary Dowdye decided not to answer this letter personally and past it over, like all the other TfL/PCO officers, to the company spokesperson Luke Howard, to reply.
Next time the Carriage office writes to you get someone else to answer it for you, the milkman perhaps, see how they like it.